Transcript retention and deleted ticket recovery

Closing and deleting are different. Closing creates a transcript only when Auto Transcript on Close is enabled. Deleting saves one first when transcripts are enabled, and the deletion stops if that save fails.

Dashboard transcript access depends on the plan. Downloaded HTML files and copies posted to Discord remain wherever you store them. Once a ticket and every transcript copy are gone, support may not be able to reconstruct the conversation.

For billing, legal, safety, or moderation evidence, export the HTML transcript before deleting anything and store it according to your own retention policy.

Transcript retention details