Save, find, and export transcripts

Turn on Transcripts Enabled for the Ticket Tool category. Turn on Auto Transcript on Close if every closed ticket should generate a transcript, then choose the ticket channel, transcript log channel, member DM, or supported external storage destination.

Staff can run /transcript inside a ticket at any time. In the dashboard, open Transcripts and filter by category, date, username, or ticket number.

A downloaded HTML transcript is a permanent copy under your control and is not changed by later dashboard retention. Treat it as sensitive because it can be shared outside Ticket Tool.

Transcript guide