Subscription is on the wrong server
Collect the details billing needs to locate a plan attached to another server.
Updated 3 days ago
Do not buy the plan again until billing checks the existing subscription. Open a Billing ticket with the Server ID that currently has the plan, the intended Server ID, the billing email, and an invoice or charge reference if available.
Do not post full card details, passwords, authentication codes, or payment account credentials. The billing team will confirm whether the subscription can be moved or whether another resolution is required.
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